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Event Details


Learn how to apply application management services effectively within your organization.

Effective AMS Services
If you manage an application portfolio today, you know the challenges: tighter IT budgets, rising application management services (AMS) costs, meaningful performance improvement targets, mixed technology portfolios, and balancing business requirements while supporting the existing application portfolio. Expectations are high and the demands are great. On any given day, it’s all about service delivery.

Applying data driven metrics allow CIO’s to measure – productivity, cost savings, and maturity levels to achieve greater operational efficiency. Effective Key Performance Indicators (KPIs) allow an IT organization to run according to expectations. Defining suitable KPIs is above all about deciding what exactly is considered a “successful process execution”. Once this is established it becomes possible to determine and measure specific indicators. Process Owners and Controllers are thus in a position to evaluate the quality of their processes, which in turn is the basis for the ongoing optimization and fine-tuning of the process designs.

Why attend the session?
You are a leader in the Public or Private sector, who is interested in the following:

  • Understanding the value of data driven metrics and how to apply them to AMS.
  • Discussing key elements that must be addressed when developing an AMS measurement strategy for your organization.
  • Getting Lessons Learned from Sierra clients on the value of AMS metrics.

Delivering value with AMS Solutions
To learn more, we invite you to join us on June 20 in Edmonton for a complimentary event hosted by Sierra Systems featuring our keynote speaker Rita Dalgliesh, Principal AMS Practitioner and public speaker, Sierra
We’ll be discussing how organizations can leverage tools, processes, and data driven metrics to deliver more effective AMS services:

  • Why Measure AMS?
  • Scorecard Frameworks for AMS
  • The data behind the scorecards
  • The measureable benefits

7:30 amBreakfast
8 – 9:30 am: Presentation
9:30 – 10 amQuestions & Answers

Space is limited, register by June 7, 2012!

About Sierra Systems
Sierra Systems delivers unparalleled results to our clients by offering a full range of management consulting, systems integration and managed services tailored to the unique needs of each industry. With 800+ employees in 12 markets in North America, we have developed deep expertise in the industries we target, and we have earned a reputation for delivering superior solutions that strengthen the business operations of organizations. Sierra Systems offers a 45-year track record of stability, success and sound management.




Royal Glenora Club
Function Room – Strathcona
11160 River Valley Road
Edmonton, Alberta